1. Introduction
Sweet Vision Tech (HK) Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how Jragco (the "App") and any compatible designated hardware used with the App (the "Device") collect, use, and share personal information.
2. Information We Collect
We may collect the following categories of information:
- Account Information: such as email address, phone number, password, nickname, and profile details you provide.
- Device And Usage Information: such as device model, operating system, app version, crash logs, IP address, Bluetooth status, and interaction logs needed to provide and improve the service.
- Audio Or Wellness Related Information: if you enable related features, the App or Device may process audio characteristics or wellness-related signals to provide product functionality.
- Support Information: any information you provide when contacting support, including screenshots, logs, or order details.
3. How We Use Information
- To provide, maintain, and improve the App and Device-related services.
- To authenticate users, secure accounts, and prevent abuse.
- To process subscriptions, restore purchases, and provide customer support.
- To send service-related notices, important updates, and legally required communications.
4. Sharing Of Information
We do not sell personal information. We may share information with service providers that help us operate the App, process payments, host infrastructure, analyze performance, or provide customer support, and where required by law.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to withdraw consent where processing is based on consent.
7. Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.
8. Children
Our services are not directed to children under the minimum age permitted by applicable law, and we do not knowingly collect personal information from children in violation of applicable law.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at support@jragco.com.